FAQ

Creating an account at JustCasino takes just a few minutes. Start by clicking the 'Sign Up' or 'Register' button on our homepage. You'll need to provide some basic information including your email address, preferred username, and a secure password. The system will also ask for personal details such as your full name, date of birth, and address – this is standard procedure for all legitimate online casinos to verify your identity and prevent underage gambling. After completing the registration form, you'll need to verify your email address by clicking on the link sent to your inbox. Once verified, you can make your first deposit using any of our 19 payment methods including Visa, MasterCard, Bitcoin, Ethereum, and more. Your account will be ready to use immediately after verification, giving you access to over 40 game providers and our generous welcome package of up to $4000 plus 300 free spins.

JustCasino rewards new players with a substantial welcome package worth up to $4000 plus 300 free spins. This generous offer is structured across your first four deposits, giving you multiple opportunities to boost your bankroll. Each deposit comes with its own match percentage and free spins allocation, allowing you to maximize your playing power from the start. To claim this bonus, you'll need to make a minimum deposit of $20 for each stage of the welcome offer. Keep in mind that this bonus comes with a 40x wagering requirement that must be completed before any winnings can be withdrawn. The welcome package is designed to give you a comprehensive introduction to our vast game library featuring titles from over 40 providers including NetEnt, Pragmatic Play, Evolution Gaming, and many more. This bonus structure allows you to explore different game categories while enjoying extended playtime and increased winning potential.

JustCasino occasionally offers No Deposit Bonus codes as part of special promotions. These coveted bonuses allow you to play real money games without making a deposit first – essentially giving you free playing funds or spins just for signing up. To stay informed about our latest No Deposit Bonus opportunities, we recommend subscribing to our newsletter and regularly checking the Promotions page. When available, these bonuses typically require you to enter a specific bonus code during registration or in your account's bonus section. Like all bonuses, No Deposit offers come with terms and conditions, usually including wagering requirements and maximum cashout limits. These are typically lower than deposit-based bonuses, reflecting their no-risk nature. Even with these limitations, No Deposit Bonuses provide an excellent way to test our platform, try new games, and potentially win real money without any financial commitment – making them one of our most popular promotional tools.

JustCasino offers an extensive range of 19 payment methods to accommodate players from various regions and with different preferences. For traditional banking options, you can use Visa, MasterCard, Interac, iDebit, MuchBetter, ecoPayz, Skrill, Neteller, AstroPay Card, Flexepin, Inpay, MiFinity, Neosurf, and PaySafeCard. For cryptocurrency enthusiasts, we support Bitcoin (BTC), Bitcoin Cash (BCH), Ethereum (ETH), Ripple (XRP), and Tether (USDT). Deposits are processed instantly across all payment methods, allowing you to start playing without delay. Minimum deposit amounts vary by method but typically start at $10-20. For withdrawals, processing times depend on your chosen method – cryptocurrencies and e-wallets usually provide the fastest payouts (within 24 hours), while card withdrawals and bank transfers may take 3-5 business days. JustCasino supports multiple currencies including AUD, BRL, CAD, EUR, NZD, USD, and ZAR, allowing you to play in your preferred currency without conversion fees.

Yes, JustCasino operates under a valid gaming license that ensures our operations meet strict international standards for fair play, security, and responsible gambling. Our license requires us to implement robust measures to protect player funds, verify player identities, and maintain game fairness through regular auditing of our Random Number Generators (RNGs). All personal and financial information shared with JustCasino is protected using advanced SSL encryption technology, the same security standard used by major financial institutions worldwide. We're committed to responsible gambling and provide tools to help players maintain control, including deposit limits, time-out periods, self-exclusion options, and reality checks. Our games come from reputable providers like Evolution Gaming, NetEnt, Pragmatic Play, and over 35 other licensed software developers who must meet rigorous fairness standards. This regulatory framework creates a secure environment where players can enjoy our extensive game library with complete peace of mind, knowing that JustCasino adheres to the highest industry standards.

JustCasino offers comprehensive customer support to assist you with any questions or concerns. The most direct way to reach our team is via email at support@justcasino.com, where our representatives typically respond within 24 hours. For more immediate assistance, we recommend using our live chat feature, available directly on our website. Our chat support is available 24/7, providing real-time help whenever you need it. Our support team is trained to handle inquiries about account verification, deposits and withdrawals, bonus terms, game rules, and technical issues. Before contacting support, you might want to check our FAQ section, which covers many common questions. For specific game-related queries, we also provide detailed game rules and paytables within each game. JustCasino is committed to providing exceptional service in multiple languages to accommodate our international player base. Whether you're experiencing a technical glitch, have questions about a promotion, or need clarification on our terms and conditions, our friendly support team is always ready to help.